Returns & Cancelations
30-Day Satisfaction
We want you to love your Photo Magnets! So if you are not satisfied with your order - You can return them for a refund or replacement!
Returns
Please review the terms below before requesting a return.
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Contact us within 30 days of delivery.
- Shipping fees are non-refundable.
- Items should be unaltered and in new condition.
- Returns are first reviewed for final approval to evaluate condition.
- Magnets improperly edited, or orders placed with, and shipped to incorrect or outdated shipping addresses, do not qualify for a refund or a replacement.
(See below: How to request a shipping address change & helpful tips on how to avoid errors when placing an order.)
To initiate a return, please contact us within 30 days, indicate the issue you are having with your order and whether you would like a refund or a replacement. If your order is eligible for a return, you will receive an email with instructions on how to return your order for final approval. Once your order has been received and if the above terms have been met, we will gladly issue you a refund or a replacement.
- Refunds - For returns that requested a refund, you will be issued a refund for the returned order amount, minus any discounts and shipping cost, within 7 business days back to the original payment method used to place your order. Please allow an additional 3-5 business days for your banking institute to process and post your refund. Note: In the event you no longer have access to the original payment method used to place your order, please select a replacement for a store credit.
- Replacements - For returns that requested a replacement, you will be issued a store credit to your shop account for the returned order amount, minus any discounts and shipping cost, within 1 business day from date of being approved. Credits do not expire and are good towards any future order made at your convenience. Note: By selecting a replacement, you are selecting our fastest return solution available.
Changes & Cancelations
Once your order is placed - We're on it!
At Dear Memories we know our customers want their orders fast! And we are committed to meeting that demand with our fast, 2-Day Shipping*.
However, due to the quick turn around time associated with fast shipping, we have found it challenging to incorporate an efficient cancelation process into our processing & shipping workflow. So at this time, to ensure we are able to continue offering fast shipping to all of our customers, once an order is placed, unfortunately it is unable to be canceled.
Shipping address changes - If you need to make a shipping address change after you placed your order - Please contact us as soon as possible! We will make every effort to update this information before shipping. But keep in mind, this is not a guarantee.
Note - Orders placed with and shipped to, incorrect or outdated shipping addresses, do not qualify for a refund or a replacement. Always double check your shipping address and personal information prior to checking out to avoid any shipping delays or complications. - Our shipping labels are automatically printed with this information and used for shipping.
Helpful tips to prevent errors when placing an order:
- Follow all steps detailed in the listing description under "How To" when uploading your photos.
- Use the edit tools to edit, crop and arrange EACH uploaded image as needed. Then review all of your edits before continuing to checkout.
- At check out, double check that the shipping address and shipping method are correct before checking out.
- Contact us if you have questions or need assistance placing your order. We will be happy to help!
💡Don't forget to grab your 10% Off! - It can be combined with Free Shipping Over $35!
Pardon Our Mistake!
In the event your order contains any missing items, or if you were sent the wrong order entirely, please contact us within 3 days of receiving your order, so that we can address and correct the issue in a timely manner.
For more help, please contact us!